Frequently asked questions
Click the question to see the answer.
Sometimes international credit cards do not verify immediately and other system checks cause the download to be held up. If you do not receive your download after purchase please send us a friendly email and we'll be happy to help you out. When you send us an email make sure to include the name and email address you used to make your purchase.
Not at this time. We prefer online orders because the order process is completely automated meaning that you'll get your order much quicker than trying to catch us on the phone.
Can I use PhotoshopIsland.com products as part of a web based design application. (An example of a web based design application is Spread Shirt.) Is this allowed?
No, this is a violation of the PhotoshopIsland.com EULA. You are buying a license to use PhotoshopIsland.com products, not the product itself. Each one of your product site’s users would be receiving a percentage of the value that they would receive as owners of a PhotoshopIsland.com product. For questions regarding approved uses and Extended Licenses send emails to info@PhotoshopIsland.com.
At the time of purchase of purchase (for digital products) you will have the option to purchase a Backup CD of your product and/or Online File Backup Protection for 1 Year (View Details). PhotoshopIsland.com offers free Instant Digital Delivery for all of our products for the best possible energy profile and smallest carbon footprint.
Simply put, you can use PhotoshioIsland.com purchased and free products in your own or client creations without asking permission or giving credit. You are not allowed to resell products in part or whole as they were purchsed. If you have a usage question please email and you will receive a prompt response. Read here for the legal details.
Make sure you are checking the email address you used to create your order. Many of us have more than one email address so it's easy to forget which address is attached to which internet activity. PLEASE NOTE: We use a shopping cart system called FastSpring so orders for PhotoshopIsland.com orders will be received from FastSpring.com. If you are sure this is not the problem send us an email at firstname.lastname@example.org.
Please contact us immediately and we will assist you. Sometimes emails get lost. Remember international customers may have to wait for customs to clear before delivery.
Please contact us and we will arrange additional working copies for free of course.
Be sure to have the latest version of your Unzipping application. Also verify the size of the file you downloaded is close to estimated size on the website. If you need more information on what do do with a .ZIP file. If you continue to have problems contact us.
Please check the details for the product you are interested in. Each product will have details about Photoshop and computer system compatibility.